Thirty years implementing new technologies taught me one lesson the current AI discourse keeps missing:

Innovation, implementation, and user adoption are three entirely different things.

I've watched interactive whiteboards get rejected in favor of dry-erase markers. I've watched sophisticated audioconferencing systems get bypassed for a Polycom in the middle of the table. I've watched oilfield workers cover the camera with a baseball cap—the "hat-cam"—to guard against prying eyes.

Forecasts about AI's impact are measuring from the wrong end of the supply chain.

If we choose carefully, we become the authors of the story—not a character within it.

My latest essay: The End-User Awards the Prize — What the Hat-Cam Taught Me